1. Review Your Tenancy Agreement
Check your tenancy agreement to see if there are any clauses related to the provision of internet services. The agreement may outline the responsibilities of both parties regarding the activation and payment of internet services.
2. Communicate With the Landlord
Initiate a conversation with the landlord to discuss the issue calmly and professionally. Explain your understanding of the agreement and inquire about their reasons for refusing to pay the NBN new development fee. Try to reach a mutually acceptable solution.
3. Seek Mediation
If you're unable to resolve the issue directly with the landlord, consider seeking mediation through a third party. This could involve involving a real estate agent, property manager, or a tenant advocacy service to help facilitate communication and negotiate a resolution.
4. Understand Your Rights
Familiarize yourself with the relevant tenancy laws and regulations in Victoria regarding the provision of amenities, including internet services. If the landlord's refusal to pay the NBN new development fee violates your rights as a tenant, you may have grounds to take further action.
5. Contact Consumer Affairs Victoria
If the landlord's refusal to pay the NBN new development fee constitutes a breach of your tenancy agreement or violates tenancy laws, consider contacting Consumer Affairs Victoria for advice and assistance. They can provide guidance on your rights as a tenant and may be able to intervene on your behalf.
6. Consider Legal Action
As a last resort, you may consider taking legal action against the landlord if they continue to refuse to pay the NBN new development fee. Consult with a lawyer specializing in tenancy law to understand your options and the potential consequences of pursuing legal action.
7. Document Everything
Keep detailed records of all communication with the landlord regarding the internet service issue, including emails, letters, and notes from phone conversations. Document any payments made and any agreements or promises made by the landlord.
Summary:
1. Review your tenancy agreement to understand your rights and obligations regarding internet services.
2. Communicate with the landlord to discuss the issue and try to reach a resolution.
3. Seek mediation through a third party if necessary.
4. Understand your rights under tenancy laws and regulations in Victoria.
5. Contact Consumer Affairs Victoria for advice and assistance.
6. Consider legal action if the landlord's refusal constitutes a breach of your tenancy agreement.
7. Document all communication and keep detailed records of the issue.